FAQ

Frequently Asked Questions

ORDERING

Do I need an account to place an order?

No. You can place an order as a guest where available.

Can I change my order after placing it?

If you need to change your order, please contact us as soon as possible.

Changes cannot be guaranteed once an order has entered processing or has already shipped.

Can I cancel my order?

Orders may be canceled within 24 hours of purchase, provided the order has not already shipped.

If the order has already shipped, it must follow our standard return process after delivery.

PAYMENT

What payment methods do you accept?

Available payment methods are displayed during checkout and may include major credit cards and other secure payment options supported by our payment providers.

What currency are prices displayed in?

Prices on our United States storefront are displayed in U.S. dollars unless otherwise stated.

Is my payment information secure?

Payments are processed through secure payment providers, including services supported by Shopify.

We do not directly store complete payment card information.

SHIPPING

How long does order processing take?

Orders are typically processed within 1–3 business days after payment confirmation.

How long does delivery take?

For orders shipped within the United States, estimated delivery typically takes 7–12 business days after processing.

Delivery times may vary due to carrier operations, weather, holidays, destination, or other circumstances outside our control.

Will I receive tracking information?

Yes. Once tracking information becomes available, you will receive a shipping confirmation email containing your tracking number or tracking link.

Why has my tracking information not updated?

Tracking updates may take some time after the package has been handed to the carrier.

If tracking has not updated for an extended period, please contact our customer support team.

RETURNS & REFUNDS

What is your return policy?

Eligible items may be returned within 30 days of delivery according to our Return & Refund Policy.

Who pays for return shipping?

Customers are generally responsible for return shipping costs unless the item is damaged, defective, or incorrect.

Do you charge a restocking fee?

No. We do not charge a restocking fee for eligible returns.

How do I request a return?

Please contact us at:

service@morqino.com

Please include:

  • Order number
  • Item you wish to return
  • Reason for return

Please do not send products to our registered business address unless instructed by our customer support team.

When will I receive my refund?

Approved refunds will be issued to the original payment method after the returned item has been received and inspected.

Your bank or payment provider may require additional processing time.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

What should I do if my order arrives damaged, defective, or incorrect?

Please contact us as soon as possible with:

  • Order number
  • Description of the issue
  • Clear photos where applicable

Our customer support team will review the issue and provide an appropriate solution.

ADDRESS & DELIVERY

What if I entered the wrong shipping address?

Please contact us as soon as possible:

Email:
service@morqino.com

Phone:
+1 719-283-8636

Address changes cannot be guaranteed after an order has entered processing or has shipped.

What should I do if tracking shows delivered but I cannot find my package?

Please check:

  • Delivery location
  • Household members
  • Neighbors
  • Front desk or building management

If the package cannot be located, contact us with your order number and tracking information.

PRIVACY

How do you protect my personal information?

We use appropriate security measures and trusted service providers to process orders, provide support, and maintain website functionality.

For complete details, please review our Privacy Policy.

CONTACT

How can I contact Morqino?

Customer Support Email:
service@morqino.com

Customer Service:
+1 719-283-8636

Website:
https://morqino.com

STORE POLICIES

Where can I find your store policies?

Our Privacy Policy, Terms of Service, Shipping Policy, Return & Refund Policy, and other applicable policies are available through the links in our website footer.