1. Shipping Overview

At Morqino, we provide shipping services through trusted logistics partners to deliver orders to supported locations.

Our goal is to process every order carefully and provide a reliable delivery experience.

This policy explains our order processing time, estimated delivery times, tracking information, shipping fees, and delivery-related support.

2. Order Processing Time

After payment verification, orders generally enter processing within 1–3 business days.

Orders placed during weekends, holidays, or peak shopping periods may require additional processing time.

Once your order has been shipped, tracking information will be sent to the email address provided during checkout.

3. Shipping Time

Estimated delivery times may vary depending on:

• Destination
• Shipping carrier
• Customs clearance
• Local delivery conditions

Estimated delivery time:

12–15 business days after shipment

Please note that delivery times are estimates and may be affected by circumstances outside of our reasonable control.

4. Shipping Fees

Shipping fees, if applicable, will be displayed during checkout before payment is completed.

The final shipping cost may depend on:

• Shipping destination
• Selected shipping method
• Order weight
• Available logistics options

5. Shipping Destinations

Morqino currently supports shipping to many major destinations, including:

• United States
• Canada
• United Kingdom
• Australia
• Selected European countries
• Other supported international regions

If your location is unavailable during checkout, please contact our customer support team.

6. Order Tracking

After your order has been dispatched, you will receive a shipping confirmation email containing your tracking number or tracking link.

You may use the tracking information to check your delivery status through available tracking services.

If tracking information has not updated after the normal processing period, please contact us for assistance.

7. Customs, Taxes and Import Duties

For international orders, customs duties, taxes, import fees, or brokerage charges may apply depending on the destination country or region.

These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated during checkout.

Morqino is not responsible for delays caused by customs inspections or import procedures.

8. Incorrect Shipping Address

Please ensure your shipping address is complete and accurate before placing your order.

If incorrect shipping information was provided, please contact us within 48 hours after purchase.

We will make reasonable efforts to update the address before shipment. However, changes cannot be guaranteed after processing or shipping has started.

9. Lost, Missing or Damaged Packages

If your package is lost, damaged, or marked as delivered but not received, please contact us as soon as possible.

For damaged items, please provide:

• Order number
• Photos of the item
• Photos of packaging
• Shipping label information
• Description of the issue

This information helps us review the situation and provide an appropriate solution.

10. Delivery Delays

Delivery delays may occur due to:

• Weather conditions
• Holidays
• Customs clearance
• Carrier delays
• Incorrect address information
• Other circumstances outside our control

If your order experiences an unusual delay, please contact our customer support team.

11. Contact Us

For questions regarding shipping, tracking, or delivery, please contact us:

Email:
service@morqino.com

Customer Service:
+1 719-283-8636

Website:
https://morqino.com

Company Information

Website Operator:
CLOUTCREW LTD

Registered Address:
1607 E 12th St
Pueblo, CO 81001
United States