Return & Refund Policy
Return & Refund Policy
1. Return Eligibility
Customers may request a return within 30 days after receiving their order, subject to the conditions below.
To be eligible for a return:
- The item must be unused, unworn, and in the same condition as received.
- The item must be in its original packaging.
- Proof of purchase (order number or receipt) is required.
2. Non-Returnable Items
The following items are not eligible for return:
- Gift cards.
- Personalized or customized items.
- Final sale or clearance items.
- Items marked as non-returnable.
3. Return Process
To request a return, please contact us:
Email:
service@morqino.com
Please provide:
- Order number.
- Reason for return.
- Photos or videos if the item is damaged, defective, or incorrect.
Please do not send products to our registered business address unless our customer support team provides specific return instructions.
4. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
- Original shipping fees are non-refundable.
- We recommend using a trackable shipping service for returns.
5. Refund Process
Once we receive and inspect your returned item, we will notify you of the refund approval status.
If approved:
- Refunds will be processed within 5–10 business days.
- Refunds will be issued to the original payment method.
Additional processing time may be required by your bank or payment provider.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please provide:
- Order number.
- Description of the issue.
- Relevant photos or videos.
Our customer support team will review the request and provide an appropriate solution.
7. Contact Information
For questions regarding returns or refunds, please contact us:
Email:
service@morqino.com
Customer Service:
+1 719-283-8636
Website:
https://morqino.com
Company Information
Website Operator:
CLOUTCREW LTD
Registered Address:
1607 E 12th St
Pueblo, CO 81001
United States